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Privacy Policy

The Houndry Pty Ltd (ABN 27 690 560 117)Last updated: December 2025
 
At The Houndry, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire with us, or book our services (dog walking, adventure walks and in-home house visits).
 

1. Who we are

The Houndry Pty LtdABN: 27 690 560 117Phone: 0439 646 124Email: info@thehoundry.com.auContact: Erin Menhinnitt

2. What information we collect

We may collect personal information including:
 
About you
  • Name, email address, phone number, suburb/postcode
  • Booking details, service preferences and communications with us
  • Payment and transaction details (note: we may use third-party payment providers and may not store full card details)
 
About your dog
  • Dog name, breed, age, weight and temperament notes
  • Health information relevant to care (e.g. allergies, injuries, medications, vet details)
  • Emergency contact details and authorised pickup/access information
 
Website and device data
  • IP address, browser type, device information, pages viewed and referral source
  • Cookie and analytics data (see section)

3. How we collect information

We collect information when you:
  • Submit an enquiry or form on our website
  • Book a service (directly or via a third-party booking platform)
  • Contact us by email, phone, SMS or social media
  • Provide onboarding details about your dog and your preferences

4. Why we collect and use your information

We collect and use personal information to:
  • Provide our services and manage bookings
  • Communicate with you about scheduling, updates and care notes
  • Tailor services to your dog’s needs and safety
  • Process payments and issue receipts/tax invoices
  • Improve our website, services and customer experience
  • Meet legal and regulatory obligations

5. Updates, photos and tracking (if applicable)

Depending on the service and what’s been agreed, we may provide updates such as notes, photos and walk details. If GPS tracking is used for any service, it’s used to support transparency and service delivery (for example, route/time confirmation). We only share updates with the client and/or authorised contacts you nominate.
If we would ever like to use a photo/video for marketing purposes (e.g. social media), we will seek your permission first.

6. Who we share information with

We may share personal information with trusted third parties where necessary to deliver our services, including:

  • Booking and scheduling platforms
  • Payment processors
  • Contractors or team members providing services on our behalf
  • IT and website providers
  • Professional advisers (e.g. accountants, insurers, legal advisers)
  • Veterinary providers in an emergency (see Terms & Conditions)
We may also disclose information where required by law.

7. Overseas disclosure

Some third-party providers (such as website hosting, analytics or booking tools) may store data outside Australia. Where this occurs, we take reasonable steps to use reputable providers and safeguard your information.

8. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use our site and to improve performance. You can disable cookies through your browser settings, but some website functionality may be affected.

9. How we store and protect information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. However, no method of online transmission or storage is completely secure.

10. Access and correction

You can request access to, or correction of, the personal information we hold about you by contacting us at info@thehoundry.com.au. We may need to verify your identity before responding.

11. Complaints

If you have a privacy concern or complaint, please contact us. We’ll respond within a reasonable timeframe. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with an updated date.